A patient calls for a laboratory result, which is abnormal. The medical assistant should

When a patient calls for abnormal laboratory results, the appropriate action is to ensure that the patient receives the information in a manner consistent with medical privacy and professional protocol. Telling the patient that the physician will call back with the results allows for the physician to explain the findings and any necessary next steps in treatment or follow-up. This method ensures that the patient receives personalized care and complete information, including the context of the results, which can be particularly important in cases of abnormal findings.

Providing the results directly over the phone without the physician's input can lead to misunderstandings or increased anxiety for the patient, as they may not fully grasp the implications of what the results mean. Additionally, certain regulations and ethical considerations protect patient information, necessitating that sensitive results be communicated by a qualified medical professional who can address any questions or concerns the patient may have.

Other options, such as mailing results or asking the patient to come in, may delay the communication and can also diminish the opportunity for immediate support and clarification from the provider, which is essential in situations involving abnormal test results.